Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 is Microsoft's latest version of their Customer Relationship Management Software. The 2011 version is the fifth version of the product and is now an excellent and mature CRM system that can benefit many customers. Microsoft Dynamics CRM 2011 is available either as an 'on premise' system installed on your servers at your office or as an 'Online' or 'Cloud' version called 'Microsoft Dynamics CRM Online' Click here to start a free 30 day trial of CRM Online.
Sinet Consulting Ltd specialise in implementing Microsoft Dynamics CRM 2011 within businesses requiring a Customer Relationship Management system and tailoring it to meet your businesses needs. Staff at Sinet Consulting have been involved with Microsoft Dynamics CRM from it's original launching in January 2003 (it has changed a lot since then!) and have the experience to assist you make the most of implementing this product. We are proud to be an official Microsoft Partner and a Microsoft Essentials Cloud Partner.
To find out more about Microsoft Dynamics CRM follow the hyper-links below in order to see the official Microsoft websites for Dynamics CRM 2011 or contact Sinet Consulting 0n 0141 811 0368 or email us at enquiries@sinet-consulting.co.uk.
Why Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 offers you choice and the ability to work in your existing environment with full integration with your Microsoft Office products. You can choose between having the software installed at your office (or your data centre) or using the 'Online' (also called 'Cloud') based system.
It is also fully integrated into the Microsoft Office products and works within Outlook 2007/2010 so users don't have to swap to another application to use CRM. Emails coming into Outlook can be automatically tracked in CRM against the Client, saving a lot of time for the user.
What is a CRM System?
Nearly every successful orgainsation relies on its customer or contacts base to sell products or services. Even an organisation like a Charity needs to market itself to both its donators and those that it helps. Businesses and non-profit organisations that need to track and manage all of the various interactions with their customers/contacts frequently deploy a Customer Relationship Management (CRM) software package to support their internal processes for:
- Achieving a 360-degree view of the customer/contact relationship
- automating common business processes to reduce manual tasks
- delivering a more consistent customer experience
- enabling the business/organisation management to measure and report on how the business is performing and therefore make better strategic decisions.
Microsoft Dynamics CRM 2011 doesn't do everything for you; it is an excellent addition to the tools you use in you business to help you deliver a better service, and hopefully make a bigger profit.